Transportation centered on care.

Coverage depends on your insurance plan and the reason for transportation. Contact your insurer before booking to confirm whether transportation is covered, whether prior authorization is required and whether you must use a specific transportation provider.

Yes. Private-pay clients may request a receipt containing the trip and payment information available to EvarBe. A receipt does not guarantee reimbursement by an insurance company.

Medicaid transportation is generally coordinated through the member's health plan or assigned transportation broker. Eligibility, authorization and provider assignment must be confirmed before the trip.

Be prepared to provide the member's plan information, pickup address, destination, appointment date and time, mobility needs, attendant information and return-trip details.

Advance scheduling is recommended, especially for wheelchair-accessible rides, recurring appointments, hospital discharges and trips requiring special coordination. Same-day service depends on availability and should be requested by phone.

Please provide pickup and destination addresses, appointment time, requested pickup time, passenger contact information, mobility or equipment needs, attendant details and whether a return trip is needed.

Call EvarBe as soon as possible when plans change. Early notice helps us update the schedule and avoid sending a vehicle unnecessarily.

A late-cancellation or no-show fee may apply depending on the booking terms, timing of the cancellation and whether a driver or vehicle has already been dispatched. The applicable terms should be confirmed when the trip is scheduled.